Student Grievance Redressal Cell (SGRC)
About the Cell
The Student Grievance Redressal Cell (SGRC) is constituted to provide a fair, transparent, and time-bound mechanism for addressing grievances raised by students. The Cell aims to safeguard students’ rights, promote a healthy academic environment, and ensure that genuine concerns are resolved in accordance with the applicable UGC regulations and institutional policies.
Objectives
- To provide a transparent grievance redressal mechanism.
- To promote a safe, fair, and student-friendly academic environment.
- To resolve student grievances promptly and impartially.
- To protect students against discrimination and unfair practices.
- To maintain confidentiality throughout the grievance redressal process.
- To improve institutional quality through constructive feedback.
Scope of Grievances
The Cell may consider grievances related to:
- Admission-related issues
- Academic matters
- Examination and evaluation
- Attendance
- Scholarship-related issues
- Library services
- Laboratory facilities
- Infrastructure and campus facilities
- Hostel (if applicable)
- Student welfare services
- Administrative issues
- Any unfair or discriminatory treatment affecting students
The following matters are generally dealt with by separate statutory committees:
- Sexual harassment (ICC/POSH)
- Ragging (Anti-Ragging Committee)
- Caste-based discrimination (SC/ST & Minority Cell or relevant committee)
- Disciplinary misconduct
Functions of the Cell
- Receive and acknowledge student grievances.
- Examine complaints objectively.
- Conduct hearings whenever necessary.
- Recommend appropriate corrective measures.
- Ensure fair treatment to all parties.
- Maintain records of grievances and actions taken.
- Submit reports to the Principal whenever required.
Complaint Procedure
- Submit a written or online grievance.
- The complaint is acknowledged by the Cell.
- Preliminary scrutiny of the grievance.
- If required, both parties are heard.
- The Committee examines the matter.
- Recommendations are submitted to the Principal.
- The complainant is informed of the decision.
UGC regulations require institutions to have a grievance mechanism and provide for timely handling of student complaints following the principles of natural justice.
Rules & Guidelines
- Complaints should be genuine and submitted in good faith.
- Anonymous complaints may not be entertained unless supported by credible evidence.
- False or malicious complaints may invite disciplinary action as per institutional rules.
- All proceedings shall remain confidential.
- Students must provide complete details and supporting documents wherever applicable.
- The decision of the competent authority shall be communicated to the complainant after due process.
- Matters already pending before a court or other competent authority may not be considered by the Cell.
Student Rights
Students have the right to:
- Submit grievances without fear of retaliation.
- Receive fair and unbiased consideration.
- Be heard during the inquiry process.
- Receive information regarding the status of their grievance.
- Appeal through the prescribed mechanism, where applicable.
Committee Composition
| Designation | Role |
|---|---|
| Principal | Chairperson |
| Senior Faculty Members | Members |
| Student Representative (where applicable) | Special Invitee |
| Member Secretary | Convener |
(Update this table with your college’s actual committee members.)
Documents
- Committee Constitution
- UGC Regulations
- Complaint Form
- Meeting Minutes
- Action Taken Reports (ATR)
- Annual Report
Contact
Student Grievance Redressal Cell
📍 M.S. College of Arts, Science, Commerce & B.M.S.
📧 Email: [mscollege0235@gmail.com]
📞 Phone: [9372203508]
📝 Online Grievance Form: (Fill the Form Now)